Enquiries and complaints handling

Copia Investment Partners Limited has an established inquiries and complaints handling process and we aim to properly consider and resolve all complaints within 30 days. If you have an inquiry or complaint, please contact us in writing or by telephone or by email using the details below:

Complaints officer

Copia Investment Partners Limited

Level 25

360 Collins Street

Melbourne Vic 3000

Email:  mail@copia.com.au

Telephone: (03) 9602 3199

If you are not satisfied with our response to your complaint, you may lodge a written complaint with the Financial Ombudsman Service for an independent review of your matter.

Financial Ombudsman Service

GPO Box 3

Melbourne Vic 3001

Telephone: 1300 780 808

Facsimile: (03) 96136399

Email:  info@fos.org.au

Web: www.fos.org.au

The external dispute resolution body is established to assist you in resolving your complaint with us. However, it is important that you contact us in the first instance so we can try to address your concerns.