Enquiries and complaints handling
Copia Investment Partners Limited has an established inquiries and complaints handling process and we aim to properly consider and resolve all complaints within 30 days. If you have an inquiry or complaint, please contact us in writing or by telephone or by email using the details below:
Copia Investment Partners Limited
360 Collins Street
Melbourne Vic 3000
Telephone: (03) 9602 3199
If you are not satisfied with our response to your complaint, you may lodge a written complaint with the Financial Ombudsman Service for an independent review of your matter.
Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001
Telephone: 1300 780 808
Facsimile: (03) 96136399
The external dispute resolution body is established to assist you in resolving your complaint with us. However, it is important that you contact us in the first instance so we can try to address your concerns.